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Terms & Conditions

Care

When not in use, store your Anoushka Van Rijn jewellery in a soft lined box or a pouch. Try to keep pieces apart so they don't rub together.

Keep plated jewellery pieces dry and don't wear your jewellery whilst swimming or cleaning. Always put your jewellery on last when getting ready to avoid contact with chemicals found in perfume etc.

For plated jewellery, please note that due to the delicate nature of gold/silver plating, other metals and the frequency of wear, plating rubbing off or tarnishing is a natural part of wear and tear and is not considered a manufacturing fault. 

Return and Repair policy

As most pieces are one-off designs, bespoke, or commissions, we cannot accept returns or exchanges unless the item is faulty or there is a legitimate problem with it. We want your jewels to stay looking their best. We are happy to restore or replace components either for free or for a small fee, depending on the age of your item in each case. Sale items are non-exchangeable and non-refundable.

anoushkavanrijn.com cannot be held responsible for defects due to:

Failure or damage caused by improper use or carelessness, aesthetic changes, defects and damage due to normal wear and tear and aging. 

We want you to adore your jewellery so we have made every effort to describe the pieces with as much detail as possible. Ensuring you choose the best item to suit your style. If you are unsatisfied with your purchase in any way, please get in touch at: info@anoushkavanrijn.com. We are more then happy to help.

Production and shipping

All pieces are either one-off, bespoke, or commissioned. Current production time is up to 7 days depending on the item and shipping time will be required on top of that. Please get in touch at info@anoushkavanrijn.com if you need some jewellery quickly to see if this might be possible. 

All shipping is tracked and traced.
New Zealand, North Island 1-2 working days free shipping
New Zealand, South Island 1-2 working days free shipping
Australia 2-6 working days $28.95
Europe, UK and North America 2-6 working days $52.60 
Free Australia/international shipping with orders over $350 NZ 

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. 

Anoushka Van Rijn Jewellery is not liable for any products damaged or lost during shipping. If your order was damaged when you received it, please contact the shipment carrier to file a claim. 

Please save all packaging materials and damaged goods before filing a claim. 

Please note international shipping prices are not inclusive to any taxation or customs charges you may be liable for on your package’s entry into your country. Check your governments website for more info. 

Please note, for the Christmas period the workroom will be closed from December 24th until January 14th. Orders placed after December 18th will not be shipped until the 21st of January. 

Product description

Images have been provided for illustrative purposes only. We do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or details relating to that product. Due to the handmade nature of the jewellery including natural materials and vintage pieces, unique imperfections can occur in some designs. We believe this contributes to the beauty and the story of the products. 

Cancellations

Once an order has been placed, we are unable to cancel it. Please select carefully before making an order.

Privacy policy

All personal information collected through this site is gathered for the use of www.anoushkavanrijn.co.nz only. Any information collected will only be used to process and complete your order. We will not distribute your information to any third parties that are not directly involved with the processing of your order. (Please note that addresses will be given to courier companies so that delivery can be made of your purchase).